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Order Issues/Delays

I paid for my order but never received an order confirmation. What should I do?

Confirm you added your email address correctly as all of our order confirmations are sent via email. You can also call or email our customer service department to request for a physical copy of your order confirmation/invoice to be mailed to you.

It’s been days since I paid for my order but I still haven’t received any tracking information. What should I do?

Confirm that you have provided us with the correct email address as all of our tracking notifications are sent via email. Once you have confirmed the correct email address has been provided, it’s possible your order has been delayed by the carrier or

I ordered multiple items but only received some items. What should I do?

Sometimes your order will be shipped in two different packages. This happens when we send the items we have available in our warehouse and then have the manufacturer send the remaining item(s) to you directly. You should receive two separate tracking

What should I do if I have not received my order and it's been longer than the estimated 3-8 business days?

In case you have not received your order, rest assured that we will address the issue promptly. For orders not delivered to the correct address and marked 'Return To Sender,' we will immediately send a replacement order at a high priority level and w