What is your return policy?
Returns are accepted up to 30 days for a refund & up to 90 days for an exchange or store credit.
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Returns/Exchanges
What if I am outside of your return window? Can I still return it if the item(s) haven’t been opened?
No, it does not matter if the item(s) haven't been opened. The return needs to be submitted within 30 days to receive a full refund or 90 days to receive an exchange or store credit. We always recommend opening and trying all of your items upon arriv
Can I return item(s) that have been opened or used?
Yes, if you are within the 30 days, we will accept your return for a refund. And if you are within the 90 days, we will accept your return for an exchange or store credit.
What if I am within the 30 days for a refund or 90 days for an exchange/store credit but don’t have the original box. Can I still return my order?
No, unfortunately we do require the item(s) to be returned in their original packaging. If you no longer have the box, we cannot set up a return or exchange.
Is there a fee for returning my order?
Yes, there is a $6.95 return shipping label fee. This is only charged if you select the option to refund the money back to your original payment method. If you are choosing to receive store credit or are doing an exchange, that $6.95 fee will not be
What if I receive damaged or defective item(s)?
No worries, we will be more than happy to replace those item(s) free of charge. You can submit a return through the online portal or reach out to our customer service department where we will send you a replacement or process a refund.
What if I make a return on a purchase made through installments with Shop Pay?
To request a refund, submit a return through our self-serve online return portal or contact our customer service department and they will advise how much the refunded amount will be. After your refund is processed, the refund amount will be applied t
How do I complete a return/exchange and what should I expect?
To set up a return/exchange, you can do one of the two options below:. 1. Click on the following link: Compression Stockings Return Portal. 2. Call us (1-855-787-8205) or email us ([email protected]) and we will set the return/exchan